VIRTUAL FAQs

Quick Overview of Hopin Attendee features via Video

Q: How do I access the Student Success Summit on Hopin?
A: As a registered attendee, you will receive an email from “Higher Education Web Professionals” with the subject line “Invitation to Online Event – Student Success Summit” that will give you access to the official conference Hopin event. Click the “Accept Registration” button to enter the conference.

Q: Can I sign onto the Student Success Summit event before July 14?
A: Yes, and this is encouraged so there is no delay in your access to the event. You can use the link and password provided as soon as possible to link your Hopin profile to the SSS event. If you do not yet have a Hopin Profile, you can create one.

Q: What technology do I need?
A: Hopin runs in your web browser; there is no app or anything new to download. Use a modern browser for the best experience. Hopin recommends Chrome or Firefox. An internet connection that allows you to participate in a Google Meet or Zoom call should be sufficient for the Hopin platform. A desktop experience for attendees is recommended, but web browsers on mobile devices (Android and iOS) are also supported.

Q: How do I move around the Student Success Summit?
A: You can access all sections (Stage, Sessions, Networking, and Expo) of the platform by clicking the menu items on the left-hand side of your screen once you have joined the event.

Q: How do I attend a session?
A: The Student Success Summit sessions will take place in session rooms. You can join a session when it is LIVE..

Q: How do I interact with speakers on the Stage or in a Session?
A: Please type your questions in the Stage or Session Chat. We hope that all speakers will have time to address all chat questions, and we will have tech moderators handling chat questions as they come in.

Q: What is the Expo?
A: The Expo is live throughout both conference days. You can go to the Expo anytime and click on each exhibitor booth to visit with vendors, nonprofits, organizations, and spotlight programs.

Q: How do the “Chat,” “Polls,” and “People” features work?
A: In all sections of the Hopin platform there are three tabs on the right-hand side of your screen. These tabs can be minimized during a presentation by hitting the   button and enlarged again by hitting the button. The Chat tab allows you to send messages visible to all participants of the event. In the sessions and booths, you can switch to make the chat visible only in the Session or Booth which you are participating. The Chat tab is also where you will see important messages from the organizers popping up. The Polls tab is where we will be asking you for your feedback during the event using live polls. The People tab lists all participants who have joined the event. You can send a direct message to any participant by clicking on their name.

Q: What’s the difference between the Event, Stage, and Session chat?
A:  The event chat is for conference-wide discussions. It’s accessible on every page of the platform. The stage and session chats are for discussions during stage or session presentations. Only attendees at the stage event or session event will see these chats.

Q: What happens when I @ mention someone in the public event chat channels?
A: Users can type the @ symbol and a few characters of an attendee’s first name to highlight that person’s name and profile within the chat stream. The mentioned attendee does not receive a notification.

Q: What happens when I send an attendee a direct message?
A: Attendees can message each other through direct messages (DMs). To send a DM, find the person you wish to chat with in the People tab, click their profile photo and send the message. A red dot in the recipient’s People tab and on the envelope icon (top right) will let them know they have a new message.

Q: What happens when I invite another attendee to a video call?
A: The attendee will receive a direct message letting them know that you’ve invited them to a video call. You will both receive a link to a private session room within Hopin. The room will allow up to five people to share their webcam, therefore you may share the link with up to three other people.

Q: What is Hopin Networking? What happens when I click the “Ready” button?
A: Attendees can meet random attendees through one-on-one video networking. When an attendee clicks the “Ready” button they are immediately matched with a random fellow attendee via face-to-face video, similar to chat roulette. Meetings end automatically after 90 seconds unless you choose to speak longer by hitting the “Extend” button. Attendees can leave at any time. Conversation partners may decide to share contact information by clicking the “Connect” button. If both parties click “Connect,” the pair can find each other’s contact information (email address and social media) via the Connect section of their Hopin account. (Learn more about the Hopin Connect feature.)  https://hopin.zendesk.com/hc/en-gb

Q: How can I get help?
A: Please @Brandon Hughes or @Cameron Asbury in the chat feature, or you can also use the event chat to report any issues you may be having. One of the event moderators will help flag the tech crew to assist you with your needs.

Don’t see what you’re looking for?

Please email Brandon.Hughes@wvhepc.edu for assistance.